Privacy Policy
Privacy Policy
Effective Date: 05/09/2025
Company Name: Qvik IT Solutions is a sister concern of TinyHoots Ltd.
We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, job title, company name, and billing details when you engage our services.
Technical Information: IP address, device type, browser type, and usage data when you access our website or managed services platform.
Service Data: Information generated from the IT systems we manage, including logs, configurations, and security alerts.
Communication Data: Records of support tickets, emails, and calls with our team.
2. Lawful Basis for Processing
We process personal data only where we have a lawful basis under UK GDPR, including:
Contractual necessity – to provide our managed services to you.
Legitimate interests – to improve our services, ensure system security, and manage client relationships.
Legal obligations – to comply with applicable laws and regulations.
Consent – where required, such as for certain marketing communications.
3. How We Use Your Information
We use the information collected to:
Deliver, maintain, and improve our managed IT services.
Respond to support requests and client communications.
Ensure security, monitoring, and compliance of IT systems.
Send service notices, updates, or relevant business communications.
Comply with regulatory and contractual requirements.
4. How We Share Information
We do not sell your personal data. We may share information with:
Trusted service providers (e.g., cloud hosting, security monitoring, or backup providers) under strict contractual terms.
Legal authorities when required by law or to enforce our legal rights.
Business transfers in case of a merger, acquisition, or sale of assets.
5. International Data Transfers
Where data is transferred outside the UK, we ensure appropriate safeguards are in place (such as UK-approved Standard Contractual Clauses) to protect your information.
6. Data Security
We apply strong technical and organisational measures, including:
Encryption of sensitive data.
Regular security monitoring and audits.
Access controls and staff training.
7. Data Retention
We retain personal data only as long as necessary to deliver our services, fulfil contractual obligations, or comply with legal requirements.
8. Your Data Protection Rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you.
Request correction or erasure of your data.
Restrict or object to processing of your data.
Request data portability.
Withdraw consent at any time (where processing is based on consent).
Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been violated.
9. Cookies & Tracking
Our website may use cookies and similar technologies to enhance user experience and analyse traffic. You can manage cookies through your browser settings.
10. Updates to This Policy
We may update this Privacy Policy from time to time. The “Effective Date” above indicates the latest revision.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:
Qvik IT Solutions
Data Protection Officer
Email: contact@qvikitsolutions.com
Phone: 00447448316889
Address: 2 Jude st, London E16 1FF